RESUME

Justin Albertson - Experience

Providing returns in the form of efficient product knowledge and client support. demo

RESERVATIONS CREW - JETBLUE INC.

Proven experience with troubleshooting difficult situations and customers. 24/7 operation. Monthly co-worker & customer acknowledgements.

05/2015 - 09/2016

CUSTOMER SERVICE - MUSICIANS' FRIEND

Sales and technical support for all product lines. Including digital audio workstations. Requiring knowledge of signal properties.

07/2014 - 07/2015

CUSTOMER SERVICE AND TECHNICAL SUPPORT - C3/CUSTOMER CONTACT CHANNELS

Enrolled for new project launch with Internet Service Provider. Developed new process for a "one-off" regarding customer returns of equipment.

09/2012 - 02/2013

PROJECT LEADER, THE HE CONSULTING GROUP

Use of a central management system for hundreds of millions accounts. Troubleshooting, installation, networking and maintenance for more than a dozen game applications remotely and in-person.

January 1995- February 1997

 

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