Justin Albertson - Experience
Providing returns in the form of efficient product knowledge and client support. demo
RESERVATIONS CREW - JETBLUE INC.
Proven experience with troubleshooting difficult situations and customers. 24/7 operation. Monthly co-worker & customer acknowledgements.
05/2015 - 09/2016
CUSTOMER SERVICE - MUSICIANS' FRIEND
Sales and technical support for all product lines. Including digital audio workstations. Requiring knowledge of signal properties.
07/2014 - 07/2015
CUSTOMER SERVICE AND TECHNICAL SUPPORT - C3/CUSTOMER CONTACT CHANNELS
Enrolled for new project launch with Internet Service Provider. Developed new process for a "one-off" regarding customer returns of equipment.
09/2012 - 02/2013
PROJECT LEADER, THE HE CONSULTING GROUP
Use of a central management system for hundreds of millions accounts. Troubleshooting, installation, networking and maintenance for more than a dozen game applications remotely and in-person.
January 1995- February 1997